Privacy Policy

Last updated: July 2026

1. Introduction

Trusted Choice Disability Services Pty Ltd (ABN 99 699 065 953) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

• Your name, email address, phone number, and postal address
• Information about your disability support needs and NDIS plan
• Health information relevant to providing you with support services
• Correspondence and communications with our team
• Website usage data collected through cookies and analytics

3. How We Collect Your Information

We collect information directly from you when you:

• Contact us via email at ceo@trustedchoicedisabilityservicespty.online
• Fill out forms on our website
• Communicate with us by phone, mail, or in person
• Use our website (through cookies and similar technologies)

4. Purpose of Collection

We collect your personal information to:

• Provide, manage, and improve our disability support services
• Communicate with you about your support plan and services
• Comply with our legal and regulatory obligations under Australian law
• Process NDIS-related claims and reporting
• Respond to your enquiries and feedback

5. Disclosure of Information

We may disclose your personal information to:

• NDIS-related bodies as required for plan management and reporting
• Allied health professionals involved in your care (with your consent)
• Our professional advisors, including accountants and legal representatives
• Government agencies where required or authorised by law

We will never sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure storage systems, access controls, and encryption where appropriate.

7. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the site.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. To do so, please contact us at ceo@trustedchoicedisabilityservicespty.online.

9. Making a Complaint

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance at ceo@trustedchoicedisabilityservicespty.online. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check back periodically to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Trusted Choice Disability Services Pty Ltd
Email: ceo@trustedchoicedisabilityservicespty.online
ABN: 99 699 065 953
Victoria 3201, Australia